POSITION CODE: JUN2019-CP Case Management Officer

Job Description

Position: CP case management officer
Location: Cox’s Bazar
Line Manager: CP Case Management Coordinator
Grade:
Salary: (if prefer)
Benefit:
Background Relief International

Relief International is a humanitarian non-profit agency that provides emergency relief, rehabilitation, development assistance, and program services to vulnerable communities worldwide. Relief International is dedicated to reducing human suffering and is non-political and non-sectarian in its mission.

RI seamlessly blends humanitarian and development efforts so every program resolves immediate issues while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way — emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work for them — and for generations to come.

RI has over 10 years of operational experience in Bangladesh. Using local expertise and resources, RI has worked to build the capacity of communities through the use of innovative education and health programs, human rights and preventing human trafficking work, livelihood training, small business development, environment and climate change initiatives, and eco-tourism services. Through our activities, RI has forged lasting partnerships with national organizations, which allow for marginalized communities to have access to sustainable support.

Accountability, Equity and Inclusion

RI values accountability, equity and inclusion in all aspects of program and project activities. RI staffs shall have commitments to emphasize on local participation, integration of services, strategic partnerships, and focus on civic skills, to apply “Do No Harm” principle and principle of accountability, and self-accountable for behaving respectful manner, cultural sensitive, non-discrimination on marginalized groups for making decision on managing resources efficiently.

Main purpose of the role

As CP Case Management Officer, you will be responsible for overseeing of CP case management and ensure maintain of confidential filing system. You will provide guidance on case management to case workers and provide direct support to complicated cases. Supervise and support mobile teams on appropriated referral.

Overall Objectives (scope)

Capacity building; provide training and coaching CP case management to case workers in CFSs.
Supervise and support 14 mobile teams on appropriated referral
Case Management; close monitor GBV case management and provide direct assist to complicated GBV cases
Maintain confidential case filing system
Specific Responsibilities

Perform other duties, as appropriate and requested by supervisor

Position Reports to: CP Case Management Coordinator

Position directly supervises: Mobile team staffs and camp-based case workers

Budget responsibility: N/A

Identify capacity building needs training for camp based case workers and mobile team staffs
Organize weekly case management meeting with all case workers
Meet regularly with Child Protection Groups; follow up on identified cases of vulnerability (which may include separation from adult relatives, mental or physical disability), abuse, neglect, child marriage, trafficking, etc.
Ensure each child is able to access the necessary services (medical, nutrition, police, legal, etc.) via the referral pathway.
As needed (especially in cases of separated or unaccompanied children), provide appropriate dignity or comfort items to affected children.
Conduct family tracing to reunite children separated from their parents or other relatives, which may include liaising with local authorities and/or other child protection agencies operating.
Report to Protection Technical Advisor any identified trends or common risks, and recommend steps to address or mitigate them where possible.
Identify any issues with the referral pathway and work with RI’s CP staff and local authorities to address them.
Work in close collaboration with the community mobilisers to strengthen our relationship with the community and to strengthen the referral system.
Work with the child protection team to ensure close links between case management and our work with community based child protection mechanism
Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families
Submit weekly case management reports and ensure that information is kept up to date
Coordinate with other agencies offering case management services to children on referral and transfer of cases
Any other responsibilities as requested by supervisor
Person Specification

Education Bachelor degree (Social workers, Psychology, Public health, relevant degree)
Work Experience Experience working with NGO in Cox’s bazar is preferable

Demonstrated Skills and Competencies:

Previous experience with CP case management and case filing system strongly preferred
Knowledge of psychological first aid and psychosocial support, an asset
Experience training/supervising junior staff or volunteers preferred
Competency in Microsoft Office suite, including Word and Excel
Ability to work in a multi-disciplinary team
Enthusiasm to learn
Optimistic and friendly
Flexibility
Language Skills:

Excellent communication skills, both written and spoken in Bangali and English
Good command in Rohingya, an asset
RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

Inclusiveness
Transparency and Accountability
Agility and Innovation
Collaboration
Sustainability
The position is based in Cox’s Bazar.

Please send your Application Letter, CV and at least 3 References to [email protected] or submit your application to our Cox’s Bazar Office address at White House (5th Floor), In front of Police line, Kolatoli Cox’s Bazar-4700.

FOR EMAILED APPLICATION, SUBJECT LINE SHOULD BE: JUN2019-CP Case Management Officer

Deadline: On or before 30th June, 2019.

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